Dustin Bachrach Blog - Latest Comments in Awful Experience Canceling Powweb Account

Re: Awful Experience Canceling Powweb Account

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Re: Awful Experience Canceling Powweb Account

Ron — Wed, 13 May 2009 10:46:38 -0000

I feel your pain. I have been a powweb customer for many years.
They claim to provide 'unlimited' disk space and bandwidth. However, yesterday I received an email stating that I was using too much disk space (?) and that my account would be suspended within 3 days if I didn't reduce the space.
The email claimed that I was using my PowWeb account for 'archival purposes'. This is patently false. I serve up a lot of video and audio content. These are recordings taken at my church. This are not backup storage.
Several years ago PowWeb claimed that my account could use 30G storage. Last year it claimed 300G. Now they say 'unlimited', but it seems like I am allowed to use less now than before. This is probably illegal. At best it is misleading and unethical.
I called their technical support to discuss this, and was told that I needed to reduce the amount of disk space. When I asked what the 'real' limit is, I was told that they cannot tell me that. I was advised to remove a bunch of files, and hope that it was enough that they wouldn't suspend my account. I asked if I could at least have until after next weekend, since this was a part-time effort for me and I had to work during the week, and I was told "no". My account would be suspended on Friday (in 2 days) if I didn't remove some unspecified number of files.
This is not the sort of company that I would choose to do business with. I am in the process of locating and switching to another hosting company. I'll check out mt. Thanks.

Re: Awful Experience Canceling Powweb Account

Brian M. — Wed, 25 Mar 2009 00:47:17 -0000

I used to sing the praises of Powweb, but in the last couple of months, they've gone into PASSWORD RESET LUNACY. I've spent hours and hours trying to find a suitable combination of passwords for my FTP utility, OPS control panel, and MySQL administration, plus when you try to install anything that requires an email as part of the installation process, unless that email password meets the ultra-strict criteria it won't even have a chance to complete the installation. Then, you have the situation where you finally get one to work, but the FTP or Database won't take the special characters. It's a nightmare.

Then you have forum moderators like Doc C, who tell people if they don't like it to go search greener pastures, or they shouldn't expect to do mission critical work on a shared hosting account. He's a typical smart assed weenie that hides behind his virtual wall. Probably some spoiled brat video game junkie.

That said, I'll take the advise and leave Powweb. I'll also take my 12 clients that I do websites for with me.

I have better things to do than spend the better part of my week changing a bunch of passwords. Powweb officially sucks in my opinion. I encourage others to put them out of business by leaving.